Privacy Policy

Who we are

Zyncite is a digital growth studio providing website design, development, search, marketing, and measurement services. For the purposes of applicable privacy law, Zyncite is the controller of the personal information described in this policy unless we explain otherwise.

Questions or requests about this policy can be sent to hello@zyncite.com.

Scope of this policy

This policy applies to personal information collected through this website, project inquiries, newsletter sign-ups, and our direct communications with prospective and current clients. A separate agreement or notice may apply when we process information on a client’s behalf.

Information we collect

Information you provide

Depending on how you interact with us, you may provide:

• your name, work email address, company or website URL, and contact details;
• project requirements, requested services, budget, timeline, and messages you send us;
• newsletter subscription information and communication choices;
• account, billing, or contractual information when you become a client; and
• feedback, support requests, and other correspondence.

Information collected automatically

Our hosting, security, and measurement providers may collect limited technical information when you use the site, such as your IP address, browser and device type, operating system, referring page, pages visited, approximate location, timestamps, performance data, and security events. The exact information depends on the services active at the time of your visit.

Client-side tools and calculators

Inputs entered into tools that are identified as running locally stay in your browser unless you explicitly submit, save, or share them. Do not enter confidential or sensitive personal information into a tool unless it clearly explains that such information is required.

How we use personal information

We may use personal information to:

• respond to inquiries and prepare project proposals;
• provide, support, secure, and improve our website and services;
• manage client relationships, contracts, billing, and records;
• measure site performance and understand how visitors use our content;
• send requested updates or marketing communications and manage your preferences;
• prevent fraud, abuse, and security incidents; and
• meet legal, regulatory, tax, and accounting obligations.

Legal bases for processing

Where the UK GDPR, EU GDPR, or similar law applies, we rely on one or more of the following legal bases:

• Contract and pre-contract steps when you ask for a proposal or engage our services.
• Legitimate interests in operating, securing, and improving our business, provided those interests are not overridden by your rights.
• Consent for optional cookies, certain analytics, or marketing where consent is required. You may withdraw consent at any time.
• Legal obligations that require us to retain records, respond to authorities, or protect legal rights.

Cookies, analytics, and similar technologies

The site may use technologies necessary to deliver pages, maintain security, remember preferences, and prevent abuse. If we introduce non-essential analytics, advertising, or personalization technologies, we will provide notice and consent or opt-out controls where required.

You can also control cookies through your browser. Blocking necessary technologies may affect site functionality. We do not currently represent any particular analytics or advertising provider as active unless it is identified through the site’s consent interface or an updated version of this policy.

How we share information

We may disclose personal information to:

• hosting, security, communications, form-processing, newsletter, analytics, payment, and business-operation providers acting for us;
• professional advisers such as accountants, insurers, and legal counsel;
• authorities or other parties when required by law or reasonably necessary to protect rights, safety, and security; and
• a buyer, investor, or successor in connection with a proposed or completed business transaction.

We do not sell personal information for money. If a future advertising practice is legally treated as a “sale” or “sharing” of personal information, we will provide the disclosures and opt-out method required by applicable law.

International transfers

We and our service providers may process information in countries other than the country where you live. Where required, we use an approved transfer mechanism or another legally recognized safeguard for transfers from the United Kingdom, European Economic Area, or other regulated locations.

How long we keep information

We retain personal information only for as long as reasonably needed for the purpose for which it was collected, including to respond to an inquiry, deliver services, maintain business and tax records, resolve disputes, enforce agreements, and meet legal obligations. Retention periods depend on the nature and sensitivity of the information, the relationship involved, security needs, and applicable law. We then delete, anonymize, or securely isolate the information.

Security

We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. No internet transmission or storage system is completely secure, so we cannot guarantee absolute security.

Your privacy rights

Depending on where you live, you may have the right to request access to, correction of, deletion of, restriction of, or portability of your personal information. You may also have the right to object to certain processing, withdraw consent, and complain to a data protection authority.

California residents may also have rights to know the categories and specific pieces of personal information collected, correct inaccurate information, request deletion, opt out of sale or sharing and certain profiling, limit qualifying uses of sensitive personal information, and receive equal service when exercising their rights. These rights apply only when the relevant law covers Zyncite and the request.

To exercise a right, email hello@zyncite.com. We may need to verify your identity and authority before completing a request. An authorized agent may submit a request where permitted by law. We will respond within the period required by applicable law.

Marketing choices

You may unsubscribe from marketing emails by using the link in the message or contacting us. We may still send non-promotional messages about an active project, transaction, security issue, or legal notice.

Children’s privacy

Our website and services are intended for businesses and are not directed to children under 16. We do not knowingly collect personal information from children under 16. Contact us if you believe a child has provided information to us.

Third-party links

Our site may link to websites or services that we do not control. Their privacy practices are governed by their own notices, and we encourage you to review them before providing personal information.

Changes to this policy

We may update this policy as our services, technologies, or legal obligations change. We will post the revised version here and update the date above. Where required, we will provide additional notice.

Contact and complaints

Contact Zyncite at hello@zyncite.com with privacy questions, complaints, or rights requests. If UK or EU data protection law applies, you may also complain to the supervisory authority where you live or work.